Last week we spoke about ineffective apologies and in DW#774 I spoke about the problems with a generic apology which reads like this:
I am sorry if I have ever done anything, intentionally or unintentionally to hurt you. Please forgive me.
I had already been pondering about what we should do if we think we have offended someone that we are not in contact with every day. And some of you have asked this question over the weekend as well:
Agree these apologies are not very meaningful. Not sure what would be the alternative. Should we just not do it at all?
[Have I mentioned how much I appreciate people writing in with questions, comments or challenges about DW content? Really helps me reflect on how things are landing.]
Great question! Since this kind of an apology seems to be somewhat unique in our cultures, it was challenging to explore how others see or think about this issue. [The closest situation would be a company apologizing for "any inconvenience caused" due to a...
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