One of the worst things we can hear from the ones we love are: "I am sorry but . . ." or "I am sorry if . . . ".
Imagine that you are on the receiving end of such an 'apology'. The words "I am sorry" become meaningless when they followed by 'ifs' and 'buts'.
A true apology contains three simple ingredients:
Regret: I am sorry for causing you pain.
Responsibility: I accept my part in it.
Remedy: Here is how I would like to make it up to you.
Practice making a clean apology and then STOP before you are tempted to undermine it by 'ifs and buts and what about yous'.
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